Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

The future of CX isn’t just personalized — it’s nostalgic. Learn to use past moments to create deeper customer connections.

We recently published a list of Top 9 AI Stocks Making Waves Today. In this article, we are going to take a look at where ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...

SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named a Leader in the Nucleus Research Sales Force Automation Technology Value Matrix ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

There are five ways to achieve this: Omni-channel accessibility refers to customers’ ability to interact through multiple ...

Corridor Platforms, the advanced decision and analytics workflow automation platform, has partnered with Plano, TX-based Digital Matrix Systems, Inc. (DMS), a leading international provider of risk ...

Investing in AI-powered personalization tools can improve recommendations, email marketing, and customer interactions. • Omnichannel Experience: Discerning customers interact with brands across ...