Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Nelson-based manufacturing business Dale Techniche and Warrington-based distributor J & K Ross, have nearly 50 staff in total ...

Two North West workwear companies are primed for growth under new ownership after a double management buyout.

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management, boosting agent efficiency.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Yes Solar Solutions , a trusted leader in solar energy installation and maintenance, introduces the Yes Solar Portal, a new customer service portal designed to enhance the customer experience and ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

and customer experience management. Master Omnichannel Engagement for Seamless Customer ExperiencesOnline Bridge the gaps between channels and create customer journeys that inspire loyalty.