Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management, boosting agent efficiency.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Yes Solar Solutions , a trusted leader in solar energy installation and maintenance, introduces the Yes Solar Portal, a new customer service portal designed to enhance the customer experience and ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

The DART Transform program will target improvements to the agency’s vehicles, stations and passenger facilities, resiliency and implementing a unified signaling system and ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created ...

Blue now has enhanced abilities to interact with customers using natural language, provide tailored information on their ...

In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, ...