Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Lids is leaning into sports fans' wishes to express themselves and their love for their teams as the global sports retailer ...

While Best Buy's growth narrative is effectively spent, we view the firm's investments in omnichannel ordering, closer customer relationships, and adjacent sales layers as sufficient to catalyze ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Visit the embattled Kennedy Center post-Trump purge, and the place can feel abandoned. Leave it to dance provocateur Mark ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

For example, a recent study in the International Journal of Innovative Science and Research Technology looked at the customer experience across multiple sectors including healthcare. It found ...

MT. VERNON, IL, April 04, 2025 (GLOBE NEWSWIRE) -- Clearwave Fiber is excited to announce the grand opening of its new Customer Experience Center in Mt. Vernon, Ill. The celebration will take ...

Agents must work together to thoroughly document calls and ensure customer experience consistency ... to get involved. For example, you might invest in a collaboration tool for your contact center to ...

The rapid advancement of AI presents unprecedented opportunities, but it also requires careful attention to how trust is built and maintained, according to Accenture executive Mary Hamilton.