AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

Kyndryl is transforming banking with digital-first services, enhancing efficiency, customer experience, and innovation for ...

Brand Engagement Network Inc. (BEN) (NASDAQ: BNAI), an innovator in AI-driven customer engagement solutions, today announced its financial results ...

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

As the user engages more with Netflix, the company gathers more data about the user’s viewing patterns and can predict ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

What is lead scoring? Discover how it helps prioritize leads, improve sales efficiency, align teams, and boost conversions by ...