Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Factors such as artificial intelligence (AI) and automation, the influence of social media, shifting political climates and ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The external customer may be king most of the time, but it is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value creation that keeps ...

It seems the notion that always holds customers superior to other agencies in the chain of value creation and consumption was ...