Even though it was a regular weeknight — not nearly as busy as a weekend rush — I noticed one of the staff members seemed ...

The relationships are inherently different; the customer is, in effect, a guest in your house. But great service to these guests is dependent on your employees, and how well treated, inspired ...

Asking a customer to evaluate his experience – by way of a survey – allows you to gauge how the customer himself feels about your employee's customer service skills.

As the EVP of Customer and Employee Experience at Adobe Systems, Morris spearheads efforts to attract, engage, and develop employees and customers. Moreover, these efforts are well-integrated and ...

Customer relations, or customer service, ... The goal is to make each new customer in front of an employee feel happy. Take it one at a time, with concentrated attention, ...

This trust deficit impacts every facet of society, including customer and employee relationships. Impact on Business: A lack of trust can lead to decreased customer loyalty, reduced employee ...

For a couple of minutes, we transcend the customer-employee relationship and become two people brightening each other’s day. And that’s enough, because every relationship, however minor and ...

For a couple of minutes, we transcend the customer/employee relationship and become two people brightening each other’s day. And that’s enough, because every relationship, however minor and ...

Good employee and customer relationships are of primary importance. Necessary professionals to call on include bankers, accountants, lawyers, insurance representatives, marketers, specific skills ...

The Customer Experience Connection: Because your customers don’t care about the other 99.999% of the time your application may be available, they only need it to be fully functioning when they ...