Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...
Philippe is the GM of Grand Hotel Les Trois Rois and a mentor, executive coach, advisor and expert on employee engagement. In customer service, where interactions often lean toward efficiency and ...
Generative AI has unlocked new possibilities for customer and employee experiences — and as a result, customer and employee expectations have grown. Customers want solutions that enable flawless ...
As markets get more competitive, leaders are under pressure to keep their companies performing at ever higher levels. Employee engagement sits at the core — the higher the engagement is, the better ...
An effective customer relationship management platform is increasingly becoming a key contributor to business success as we head into 2024, according to Joe Gallick, SVP of national accounts for ...
A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...
ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...
NEW BEDFORD, Mass. (WJAR) — A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media as a person who truly understands customer service. In November of ...
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