For example, you might invest in a collaboration tool for your contact center to automatically sync data from your customer relationship management (CRM) software to your helpdesk app, giving all ...

Add a description, image, and links to the customer-demographic topic page so that developers can more easily learn about it.

RingCentral RingCX, for example, is a holistic omnichannel solution, ensuring exceptional customer experiences across all your channels. Customers don’t just contact customer service to find a ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.