Millions of potentially faulty cars and vans have never been checked, despite safety recalls, according to Auto Data Solutions (ADS). Dealers are being ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Discover the best personal CRM tools to manage your relationships and boost productivity effortlessly. Compare and explore your options today.

Abadia said the Fulton leadership team fully supported enhancing services for their deaf and hard of hearing customers and ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

The nominee to lead the Social Security Administration acknowledged knowing one DOGE operative for 20 years, but denied ...

Three seasoned founders share their approach to managing tricky client relationships.

Rpharmy, a leading provider of medical formulary management and hazardous drug safety information software solutions, today announced that two customer service and business development leaders at the ...