Most platforms include some sort of customer contact management system, a customer support function, and ways to visualize your sales pipeline. “In my experience, the best CRM software doesn’t ...

offering for GoTo Connect Contact Center. AI Quality Management improves a company's customer service by using generative AI to simplify agent coaching and training through automated AI-powered ...

It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with prospects and customers. The foundation of a contact manager ...