Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
8×8, Inc. (EGHT) Reports Surge in AI-Powered CX Adoption, Enhances Contact Center Solutions
In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...
ecommercefastlane22d
Customer Service Policies: Templates, Benefits, And How-To
Gorgias’s version of templates ... adapt to each customer’s style after the initial contact. After all, annoyed visitors likely won’t respond well to humor or light-hearted conversation. Also, could ...
USA Today23d
Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands
America’s Best Customer Service 2025 highlights companies that excel in delivering the best ... within the last three years. The final list of top performers excludes some companies that were ...
The New York Times26d
Twelve Dudes and a Hype Tunnel: Scenes from the ‘Super Bowl for Excel Nerds’
At the Microsoft Excel World Championship in Las Vegas, there was stardust in the air as 12 finance guys vied to be crowned the world’s best spreadsheeter. transcript The event’s organizer ...