Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Interestingly, all major airports within the state of Florida - particularly Orlando - ranked among some of the worst in ...

I’d like to speak to the manager.” “I’d like to make a complaint…” These are phrases you’d expect to hear behind the counter ...

Root cause analysis (RCA) is a structured approach to identifying the fundamental causes behind problems within a business, ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

BGE could face a big fine after it inexplicably cut off a woman's electricity without notice, prompting a state agency to ...

It is one of baseball’s biggest days of the year. Opening Day is the sport’s grand event and celebration that fans across the ...

A rivian owner was jarred when his Rivian suddenly shifted to neutral while driving. The owner Ian Plitt, suggested that it ...

FERC's Order Signals Transformative Change While Navigating Jurisdictional Limits: While FERC recognizes the urgent need to address ...

To avoid these complications, businesses must adopt proactive measures to minimize the risk of personal injury claims related ...

Gaining significant traction, Whispeara reviews have stirred both excitement and skepticism (official source) across the ...