A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Entergy Louisiana and Entergy New Orleans also are reminding customers to call 811 before digging into their lists of spring projects. “Whether you’re planting a new garden, building a fence, laying ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

Customer Relationship Management (CRM) Software, Q1 2025 (1). Pega earned the highest possible scores in criteria such as AI (predictive, generative, agentic), vision, and roadmap. The report ...

TRACK DOCKET: No. 5:25-cv-00731 (Bloomberg Law subscription) Two California residents filed a class action lawsuit against AutoNation Inc. alleging a third-party software provider ... between ...

The RBI on Friday asked banks to use only the 1600xx' phone numbering series to call customers for transactional purposes with a view to preventing financial fraud. It further said that for ...

The RBI on Friday asked banks to use only the ‘1600xx’ phone numbering series to call customers for transactional purposes in order to prevent financial fraud. It further stated that for ...

But between a good customer relationship management (CRM) software and the actual calling platform ... In this pop-up, you can click-to-call, log calls, and take notes. The pop-up system also lets you ...