It’s time to embark on a transformation to overcome fears and unlock efficiency, productivity and sustainable growth in the ...

The company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago in customer ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Kiosk Operators LLC, a full-service provider of intelligent self-service automation, is proud to announce its attendance at ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

The autonomous enterprise isn't about achieving complete automation; it's about creating an environment where technology and ...

Paslin supplies assembly lines but because of tariffs, automakers have put vehicle projects on pause. How Paslin is staying ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

The robotics industry has grown modestly over the past few years. Robotic companies are growing faster than ever, driven by ...