A renewed focus on customer-centric strategies will not only protect against losing part of a customer’s business but also ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Without trust, businesses don’t last. It’s the secret ingredient that turns a first-time buyer into a loyal customer. However ...

For wealth management firms, finding and converting the best potential clients is essential for organic growth.

When you do that, don't forget to include the soft cost of turnover; things like your last customer-service rep left and "indirectly" takes your largest client with them. You will find the largest ...

AT&T is eliminating 88 customer service-related jobs in Sunrise, according to a company filing with the state. The ...

A HIGH street jewellery chain with 89 shops will close two of its ‘no longer viable’ stores this weekend. Beaverbrooks will ...

Each outsourcing transaction has its own unique characteristics and business drivers and, therefore, will include its own ...

Hollard Moçambique has emerged as the highest-ranked company in the insurance market in the 2024 edition of The Top 100 ...

Romania's largest publishing house, Litera, founded in 1989 in Chisinau by Moldovan entrepreneur Anatol Vidrascu, announced ...