The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

Deploying the best customer onboarding software aids in this aspect to the maximum. Gain insights about customer activities! While customers engage their time in your portal software, this data is ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In this guide, we’ll cover all the basics of customer service training, including the types of training that directly impact revenue. We’ll also give you 14 effective training activities to try, and ...