The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity to make a purchase, as opposed to just 20% for newcomers. What’s more, data ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

The unitary authority serving towns including Crewe, Macclesfield, Sandbach and Congleton is recruiting for a new senior ...

Discover the stages of the buyer's journey and how they influence purchasing decisions. Learn how to incorporate the buyer’s journey into your sales process. A buyer journey is a sales process ...

The chief executive of major Boeing customer Avolon said on Thursday he was really encouraged by progress being made by the U ...

Ayo-Odugbesan Damilola is the visionary founder and creative director of Blarkmate, a globally recognised footwear and ...

Fashion and homeware digital retail platform N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, as it seeks to elevate its customer experience.

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

The DART Transform program will target improvements to the agency’s vehicles, stations and passenger facilities, resiliency and implementing a unified signaling system and ...

ITWebAI2025: Leveraging AI for operational and customer journey transformationBy Christopher Tredger for Absa Regional OperationsJohannesburg, 11 Feb 2025Muhammad Ali Bhikhan, managing executive and ...

Despite your best intentions, the journey too often becomes a maze, and we know how many dead ends they have. Your customer journeys should feel like a carefully choreographed performance – every step ...