With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

Casa de Paz supports immigrants released from the Aurora ICE detention center by providing essential items and temporary ...

The Hopelands Concert Series will be held Mondays through June 30. The Whiskey Business Band will perform at 6:30 p.m. April ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

Voiso, a global provider of AI-powered contact center software solutions, is answering that call with a comprehensive security framework designed to make call center operations more secure ...

Expedia Customer Service is here 1-855-635-7012 to help with bookings, cancellations, refunds, and more. Whether you n ...

Tulsa Mayor Monroe Nichols, City leaders and Family & Children’s Services celebrated the integration of mental health clinicians in the City’s 911 Call Center ... point of contact for those ...

Discover how using a PBX like 3CX can revolutionize your cloud call center’s functionality, improving efficiency and customer service. #CloudCallCenter #PBXSystem #3CX ...