Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

Casa de Paz supports immigrants released from the Aurora ICE detention center by providing essential items and temporary ...

The Hopelands Concert Series will be held Mondays through June 30. The Whiskey Business Band will perform at 6:30 p.m. April ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

Expedia Customer Service is here 1-855-635-7012 to help with bookings, cancellations, refunds, and more. Whether you n ...

The CyberGuy explains why healthcare organizations are vulnerable to hackers after there have been a half dozen data breaches ...

The active shooting occurred on the day of the "United Against Hate" event that sheds a light on 21-year-old Maura Binkley, a ...

Transforming Contact Center Operations with AI In today's fast ... into summaries and resolution notes, reducing lengthy call wrap-up processes and average handling times. The integration will ...