SpiceJet on Thursday said that some passengers were facing problems in contacting its customer care helpline due to technical ...

The classic sales funnel is outdated for Gen Z, as their shopping journey is now non-linear. It involves platforms like ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

SAN FRANCISCO, June 11, 2025 (GLOBE NEWSWIRE) -- Meltwater, a global leader in media, social and consumer intelligence, today announces a partnership with 8x8, Inc. (NASDAQ: EGHT) through the 8x8 ...

8×8 ® is the industry’s most integrated platform provider for CX, which combines Contact Center, Unified Communication and CPaaS solutions, and supports enterprise organizations around the world with ...

Using Social Media Data to Understand and Communicate with Customers Social media data is just one input companies can use to understand and serve their customers. For the best results, it should be ...

Your social profiles are often the first touchpoint customers have with your organization – and as such, social media is a potent branding tool that affects brand perception, sentiment ...

We’ll share expert advice on using social media for customer retention and explain the importance of a customer retention strategy. Editor’s note: Need an online marketing service for your business?