The PSA comes from creators MeloDak (@melodak53), who are known to their followers for their funny posts. But six days ago, ...

Many of the apps and social media platforms you use every day may not charge you money, but often there is a price to pay – ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

When it comes to social media engagement, what matters most is creating the kind of connection people want to respond to.

Kuwait Telecommunications Company – stc, a world-class digital leader providing innovative services and platforms to ...

Brazil’s Supreme Court agreed on Thursday on details of a decision to hold social media companies liable for what their users ...

Qantas is contacting customers after a cyber attack targeted their third-party customer service platform. On 30 June, the Australian airline detected “unusual activity” on a platform used by its ...

When your space is visually compelling and photo-ready, influencers can become your most powerful marketing tool.

The incident on Monday resulted from a cyber-criminal targeting a Qantas call centre, which gave them access to a third-party ...