Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

AI is focusing on deeper insights for sustainable growth and long-term value, from predictive performance modeling to ...

Learn more about whether Confluent, Inc. or Freshworks Inc. is a better investment based on AAII's A+ Investor grades, which compare both companies' key financial metrics.

Learn more about whether Freshworks Inc. or SPS Commerce, Inc. is a better investment based on AAII's A+ Investor grades, which compare both companies' key financial metrics.

CBRL stock has declined this year. Improving sales, cost-saving measures and a strong earnings outlook signal a rebound.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

Instead, leading banks are taking a new approach, leveraging Internet Performance Monitoring (IPM) to gain comprehensive ...

Disruptive forces dictate the need for speed when it comes to key digital initiatives. Here’s how IT leaders are overhauling strategies and processes to streamline IT for quicker success.

Critics argue that analytics like xG are ruining the game by reducing it to complex metrics. On the other hand, proponents insist that luck and variance play a significant role in unexpected ...

An elderly in-house solicitor who handled reserved legal work without authorisation, and used his personal bank account to process £86m of client money, has agreed to leave the profession. Hyam Lehrer ...