Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

AI is focusing on deeper insights for sustainable growth and long-term value, from predictive performance modeling to ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Among vendors offering health IT solutions within cardiology, Epic had the highest quality of phone and web support, and the highest rate of keeping promises, according to the “Cardiology 2025” report ...