Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Apple’s release of iOS 18.1 introduces an innovative feature: the ability to record and transcribe phone calls directly on your iPhone. This innovation eliminates reliance on third-party apps, ...

Google is changing its Play Store policy to clamp down on a workaround that call recording apps were using, potentially closing the final loophole that allowed these apps to exist (via NLL-Apps on ...

That’s incredibly helpful — not to mention quite legal (see below). And it means you can capture all the details of a call, even if you’re a sloppy notetaker or you don’t have a pen handy. With ...

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Billions of phone calls are made each day, and most people average at least one or two phone calls per day. While phone calls from family and friends are welcome surprises, calls from scams or ...

The feature is getting a wider rollout on older Pixel devices that don’t support Google’s AI-powered Chat Notes feature. The feature is getting a wider rollout on older Pixel devices that don’t ...

Given how extensively cell phones come into use these days, I believe we’re all aware of what Truecaller is. In one of the app’s recent updates, they rolled out a free call recording feature for their ...