A CRM Channel? If you're developing a social customer relationship management (CRM) strategy, however, social media might be a channel to pursue. Despite all the hype and the recklessness of slapping ...
When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...
Reddit's ad revenue is growing, driven by its expanding user base and unique "social" feel, according to an EMARKETER report.