In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...

Enterprises in France are facing competing pressures to increase their cloud investments to drive AI adoption while also cutting costs, ISG says.

Highlights Revenues decreased 3.9% to $115.8 million, compared to $120.5 million for the same quarter last year. On a sequential basis, ...

In the spring of 2023, the world got excited about the emergence of LLM-based AI agents. Powerful demos like AutoGPT and BabyAGI demonstrated the potential of LLMs running in a loop, choosing the next ...

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

In this article, we are going to take a look at where Salesforce Inc (NYSE:CRM) stands against other AI news making waves on Wall Street. OpenAI has previously been dependent on Nvidia for its ...

Salesforce Inc (NYSE:CRM) is a cloud-based CRM company that has gained traction after the launch of its AI-powered platform called Agentforce. On February 10, TipRanks reported that Needham ...

We recently published a list of 10 AI News Making Waves on Wall Street. In this article, we are going to take a look at where ...

According to 4.5-star Wedbush Securities analyst Dan Ives, the broader software industry is now set to benefit from the exploding use cases of ...

I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business ...

The platform is designed around a number of core features, such as true omnichannel routing, integrations with the best CRM software, agent management software, as well as the inevitable reporting ...