It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

When switching to VoIP, make sure your internet connection is stable. Slower speeds can cause poor sound quality or dropped ...

In this article, we’ll discuss VoIP, how it works, its benefits, and also five leading VoIP service providers in India to ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

With proper setup and automation, businesses can ensure they never miss an opportunity and improve their response times.

As first spotted by Android Authority, Google appears to be testing a new phone answering interface for its Phone by Google ...

The best free CRM software makes it simple and easy to manage ... small teams can still benefit from the built-in phone system, plus the call and email logging function. Lead generation is limited ...