In an era where efficiency is synonymous with competitiveness, businesses are increasingly turning to technology to streamline their processes. Central to this technological uptake is the use of ...

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, has been selected as the preferred customer relationship management (CRM) solution for exterior contractors by GAF, a ...

ERP vendors often start off as cross-industry application providers but, in time, they will become interested in developing industry-specific vertical applications. Zoho recently discussed their goals ...

Automation is redefining lead generation. The shift from manual to intelligent, data-driven systems provides a pathway to ...

For small and midsize businesses, efficiency is more than just a goal—it’s a necessity. As companies handle increasing ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

The Dow Jones Industrial Average (DJIA) dropped today alongside the release of the January Consumer Price Index (CPI) report.

The new integration seamlessly connects a business’s existing financial systems with a wide range of applications, including ...

Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...