In this guide, we define CRM systems — and break down their pros and cons so you can best leverage the software for your small business. Customer relationship management, or CRM, is a system of ...

In an era where efficiency is synonymous with competitiveness, businesses are increasingly turning to technology to streamline their processes. Central to this technological uptake is the use of ...

Customer relationship management software maker Salesforce (CRM) is cutting 1,000 roles and focusing on hiring more sales ...

Kathy Haan, MBA is a former financial advisor-turned-writer and business coach. For over a decade, she’s helped small business owners make money online. When she’s not trying out the latest ...

The deeper the connections, the more power you have to orchestrate personalized end-to-end customer journeys. But typical system integrations don’t unify your CRM system and contact center in ways ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Jeff is a writer, founder, and small business expert that focuses on educating founders on the ins and outs of running their business. From answering your legal questions to providing the right ...