Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Customer relationship management software maker Salesforce (CRM) is cutting 1,000 roles and focusing on hiring more sales ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Gaurav Gupta emphasizes the transformative potential of modern CRM systems in revolutionizing engagement and efficiency.

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...

Customer relationship management (CRM) systems assist companies with customer interactions while also managing customer data, and streamlining business processes. When properly utilized ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...