By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer base.

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

"I told her that wouldn't be fair to other customers who followed the rules," the original poster wrote in their Reddit post.

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Consumer electronics, electrical equipment, and textiles and apparel are among the top categories of goods imported into the ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.