I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business challenges it may help solve in the future.

We list the best call center software ... business hours and metrics, as well as service-level monitoring and omnichannel routing. To find out more, read our full Freshdesk Contact Center review.

Advanced third-party support vendors improve client security postures when pricey OEM support options are not available or feasible to implement.

Findem, the only talent data platform powered by 3D data and AI, marked an extraordinary 2024 and continues its remarkable growth trajectory. In the past 12 months, the company has achieved ...

SAP made one of the most heavily promoted news announcements in recent history. But why SAP Business Data Cloud, and why now?

TeamDynamix ITSM recognized for no-Code agility – offering automation and AI to drive ITSM modernization - customers state 90% likeliness to recommend ...

Investments - The private sector, especially SMEs, expects the state to put even more pressure on companies in 2025 and for ...

Is technology the greatest challenge—or, rather, the greatest opportunity—facing organizations today? The question cuts ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Getting started with Hopp is simple. Begin by setting up your account at hopp.co. Click the "Get Started for Free" button in the top-right corner to begin. You can sign in with your Wix account or ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

DeepSeek might have disrupted plenty of AI vendors, but Zoho wasn't one of them. If anything, DeepSeek's cost breakthroughs ...