Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

It often comes down to how they show up in the moment. The most effective techs aren’t just diagnosing, they’re having real conversations. When there’s no pressure to sell, they can focus on sincerely ...

In this week’s episode, Russ Horrocks unpacks how to move beyond scripts and communicate to build trust. It’s about listening with purpose, showing up with intention, and allowing your technicians to ...

Marigold released its Relationship Marketing Trends: Brand Rankings Report, which includes data, insights and consumer preferences on 200 brands. The report findings show that brands that get ...

At my company, PortPro, we built customer success into the backbone of our business model. Based on our experience, here are six keys to building and nurturing a strong customer success team.

Conclusion Building strong customer relationships should be the number one priority for any business that wants to cut acquisition costs, improve retention rates and decrease customer churn.

Leveraging social media to build authentic customer relationships requires in-depth audience understanding, strategic platform selection, genuine brand voice, active engagement, and continuous ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the ...