For the past decade, the industry mantra has been “move to the cloud.” Vendors, analysts, and executives have pushed relentlessly toward cloud-first strategies, promising agility, elasticity, and cost ...

As companies chase efficiency, it's no surprise that today's customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives ...

I don't want to build a product or module. I want to provide a proof of concept, a tutorial, a code example, maybe a guide or a source of ideas for your own implementation. This is about using ...

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