AI and smart data help businesses not only improve their service but also build good and meaningful relationships with customers.

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Since its asset swap with The Coca-Cola Company in 2010, Coca-Cola Europacific Partners has been transformed through a series of acquisitions from a US bottler to Coca-Cola's second-largest ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

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Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Brands are leveraging AI to empower salespeople with personalised playbooks, driving customer engagement and revenue growth. ETBrandEquity and Sharpsell.ai present an exclusive series, Seller ...

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...