In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

“We're looking to understand where we can improve customer experience by allowing members to resolve their issues instantly without a wait time—and how generative AI can get us there,” said ...

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To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Brands are leveraging AI to empower salespeople with personalised playbooks, driving customer engagement and revenue growth. ETBrandEquity and Sharpsell.ai present an exclusive series, Seller ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

When agencies align their internal brand values with those of their clients, they unlock the potential for deeper ...