In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

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Brands are leveraging AI to empower salespeople with personalised playbooks, driving customer engagement and revenue growth. ETBrandEquity and Sharpsell.ai present an exclusive series, Seller ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

From streamlining operations and enhancing customer relationships to driving growth and innovation, Kehinde Ogundare shares ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

A primary advantage of merchant services lies in their ability to ensure hassle-free transactions. With advanced technology, payments are processed quickly, minimizing wait times. Efficient processing ...