Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...

The impacts reach far beyond price increases, affecting the supply chain, innovation, and even employee morale.