AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

In the last-minute switch, the SSA delayed DOGE-induced changes following a firestorm of nationwide complaints.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

SSA will allow some ID verifications over the phone and will delay the new policy’s start date, but AARP insists it must go ...

As of December 31, 2024, the Company had total working capital of $8.2 million, including $4.6 million in cash and cash equivalents, net accounts receivable of $0.5 million, other receivables of $0.5 ...

Advocates say requiring seniors and disabled people, some of them homebound, to seek in-person help from an overburdened ...

Most providers offer customers the option to bundle their home internet with TV or mobile service. But is this really worth ...

The Trump Administration said they are making changes to the SSA to prevent benefits fraud ... staff say The mounting customer service crisis at the SSA comes as the Trump Administration and ...

The Social Security Administration is partially backtracking on a plan that would require all new and existing beneficiaries ...

There are five ways to achieve this: Omni-channel accessibility refers to customers’ ability to interact through multiple ...

Me has filed for bankruptcy and will be seeking to sell the ancestry company, a move that comes a month after it agreed to a ...