The public services department says the initiative aims to develop the skills of officers stationed at service counters, ...

Tips are optional payments a customer makes to a service provider and may be offered in different ways. Tips may consist of ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

While legal experts agree that restaurants cannot "force tips," customers may still see automatic gratuity on their bill.

Ability to receive and record information for all incoming service calls into Service Titan. Decisiveness, willingness to ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a ...

CEO Brian Niccol explains the company’s pivot back to its roots.