Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Microsoft co-founder Bill Gates is celebrating the 50th anniversary of the company in the most Bill Gates way possible: He’s releasing the source code he wrote for Altair BASIC, the company’s ...

(The Center Square) – U.S. taxpayers have shelled out tens of ... The research relies on conducting interviews – in one case for $373 per Zoom call – to explore a researcher's hypothesis of widespread ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

A massive new arts center in downtown Macon, named after the late soul legend Otis Redding, feels like a utopian Google headquarters, but for young musicians. The $11.2 million Otis Redding Center ...

Unlike Levin, who is viewed as a hero of the political Right and a lightning rod of suspicion for the Center and the Left ... pass quasi-constitutional basic laws for narrow, short-term, personal ...

U.S. Reps. Chris Smith, Claudia Tenney, and Michelle Fischbach and other pro-life leaders at a March 24 press conference at the U.S. Capitol unveiled the Let Pregnancy Centers Serve Act to protect ...

Here’s what business leaders looking to implement GenAI into their contact centers need to know. Helpful human agents listen, understand, propose, and act—but often, these agents are hard to ...