Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

In interviews, including one with Bloomberg News, acting Social Security Commissioner Leland Dudek threatened to temporarily ...

Singaporean customers especially demand for organisations to continue improving their customer service, with 85% saying they would switch to a competitor if they received slow or poor service.

Also look for telltale signs of a scammer like bad grammar, stock image profile pictures ... that scammers are now taking advantage – and creating fake customer service accounts on social media ...

Social Security’s acting commissioner ... these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on the telephone so we can understand ...

Bots are overwhelming social media, distorting engagement metrics, spreading misinformation, and eroding trust in online ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

Social media marketing uses social media and social networks—like Facebook, X (formerly Twitter), and Instagram—to market products and services ... and customer data. Social media marketing ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...

Even post-purchase service is evolving, with messaging apps and social media becoming ... three or fewer bad experiences. Shoppers say the worst retail experience is poor customer service, putting ...