I truly believe it’s complainers like me that keep companies and service sectors accountable. But it’s actually helping them ...

I truly believe it’s complainers like me that keep companies and service sectors accountable. But it’s actually helping them too, as poor customer service is costing UK businesses £11.4 ...

What they have now is a bad design that leads to poor customer service when you have a problem. I am not a cussing man, but this phone company pushes you to the brink. Others have told me the same.

Recent experiences with One Communications (OC), formerly GT&T, show that they need to revamp their customer service design to become more efficient and highly responsive when a customer is having ...

but it is increasingly apparent that poor service could be a major factor when a firm goes belly up. A survey by ServiceNow – a specialist in enhancing customer experiences – noted how ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...