Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Despite that expectation, only 8% of customers believe companies deliver superior customer service. To find out more about what bad customer service costs companies and how to create a positive ...

The post Chipotle Customer Talked About The Bad Experience He Had With A Manager. – ‘So, you have an attitude. Cool.’ first on TwistedSifter.

Yet, poor customer experience drives brand switching—typically a key reason for three quarters of lost customers. And most customers who suffer a bad customer experience spread negative word-of-mouth.