The family of baby Charlie slammed the Duck Bay Hotel in Scotland as an 'absolute embarrassment' after staff denied him use ...

Baby Charlie's parents were denied the use of a plug socket at the Duck Bay Hotel in Loch Lomond by staff despite baby ...

Duck Bay Marina Hotel, on the banks of Loch Lomond, issued an apology after facing a backlash online after staff refused to ...

Luxury hotel Duck Bay has suspended Tripadvisor reviews after public outrage in the wake of an incident where staff refused to help a terminally ill baby. Three-month-old baby Charlie and his parents ...

The Loch Lomond hotel has issued a public apology after the family of three-month-old Charlie complained that staff had ...

Duck Bay Hotel said the incident involved a junior member of staff who "entirely misunderstood and misjudged a situation".

A hotel on Loch Lomond has apologised after a terminally ill child was prevented from using a device to help him breathe on their premises ...

Three-month-old Charlie, who lives with a tracheostomy, was taken to Duck Bay Hotel and Restaurant in Loch Lomond yesterday while receiving end-of-life care at Robin House Childre ...