Imagine working on a customer service desk and receiving a call from the big boss himself through the helpline. You’d instantly assume it was a prank, surely. But Jeff Bezos caused what was probably a ...

Indian consumers spent a staggering 15 billion hours in the past year trying to resolve customer service issues, according to ServiceNow’s report. Despite rising investments in technology ...

GMC scored solidly above average in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study, showing that customers are generally quite satisfied with the quality of service – including both ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

NSW Department of Customer Service (DCS) has tapped Naomi Youness to temporarily lead IT as CIO Aarti Joshi embarks on maternity leave. Youness is currently the CIO of the NSW Department of ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Comedian Randy Feltface said he had "never seen this much enthusiasm for a grocery store" after learning about H-E-B at a San ...

This response allegedly led to the cancellation of the bathroom cleaning service, leaving the customer dismayed. "Surprisingly, the person said it's difficult for their workers if the customer ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Therefore, to avoid any awkward moments within the estranged family, seating arrangements for the service to honour Queen Elizabeth II's 70 years on the throne at St Paul's Cathedral had to be ...