Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
'Massive Shift' Ahead for Car Dealers as AI Gains Traction
Scout Motors, a recently revived American vehicle company, is squaring off with Volkswagen Group dealer groups in court. The ...
Amazon Robotics chief technologist discusses AI, warehouse jobs, and how human 'common sense' will always be needed
In a wide-ranging interview with BI, Tye Brady explains why the company is investing heavily in robots.
Impacts19h
Guide on Verifying the Legitimacy of a Company Using Business Registers.
Have you ever come across a company that appears too good to be true? Maybe, with tempting deals or assurances of exceptional ...
Destination CRM6h
Don Schuerman of Pega: LLMs + Agentic AI + Workflow Orchestration brings Reliability and Predictability to the Enterprise
Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...