Young people often lie because they're insecure—and you’re not going to get anywhere if you call them out in the moment, ...

Learn from the experience: If someone declines, ask if they can recommend someone else who might be a good fit. Use the experience to refine your approach for next time.

The Mental Health First Aid program, based on a national curriculum, teaches people how to approach someone in crisis and offer them initial support until they can get help from a professional.