Amazon plans a new rush pickup service for one-hour in-store orders, strengthening rapid delivery and click-and-collect ...

As the holiday season ramps up, Amazon has sent out a a warning to millions of customers aimed at helping stem the rise of ...

CPSC issues urgent Amazon recalls for power banks, children's tumblers, and tablets due to fire risks, choking hazards and ...

The new "ultra-fast" delivery option will allow Amazon to better compete with services like DoorDash, Uber Eats, and ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

On Black Friday, Amazon sessions that resulted in a sale were up 100% in the U.S. when the AI chatbot Rufus was used. They ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

The police are seeking the public's help in identifying an Amazon delivery driver who allegedly stole a UPS package from a ...

The U.S. Consumer Product Safety Commission (CPSC) posted recalls for 10 products on Nov. 26, all of which were sold at ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

The oil giant was awarded hundreds of millions in compensation thanks in part to an international arbitration system.

Amazon is not just nudging shoppers to be careful this holiday season, it is issuing a direct warning that millions of its ...