SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...
LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...
When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...
Amazon has never tried to break the mold for cutting-edge technologies in its Fire tablets. Using forked versions of the Android OS, they offer limited app availability and are optimized for apps and ...
OK, I’ll admit it … I am a closet Amazon addict. I get an adrenaline rush from the thrill of one-click purchases and the ease of buying nearly everything I need when I need it, and knowing it will ...
Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...
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